Piedmont provides replacement mantle services. Residential Homeowner must place a service call by calling 1-800-752-7504.
*Press 2 for Residential then *Press 0 to speak to a Customer Service Representative
Tell the Representative that you wish to place a Service Call to send a Technician to replace nonworking, or burned-out mantles AND to make sure that the mantles stay lit once completed. Ask for the technician to clean the glass as well.
IF the Piedmont Technician states that they cannot replace mantles and keep them lit, you will have to call Piedmont again and request Repair Service. Repair Service may be either free of charge or charged hourly, depending on the issue.
IF Repair Service states that Piedmont cannot repair the gas lamp to a working condition, you MUST tell the Technicians to turn OFF the gas at the lamp AND at the meter.
There are a few options that you can take to achieve a compliant lamp. Maintaining natural gas or by switching to Electric, or Solar.
If you choose to go to electric or solar lighting, the lamp itself must remain the same. If the actual lamp needs to be replaced, it must only be replaced with a lamp that looks just like the original or close to the same look and size. Lamps must not be smaller or larger, must have the same brass cover (or as close to the original as possible). Uniformity is important for keeping up the value of our homes and of the neighborhood.
